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Return and Refund Policy
If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item Mark and Ella Boutique will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). The return shipping is usually paid by the customer and deducted from the refund amount. We can mail you the return shipping label per your request and refund the full cost of the item minus shipping costs.
Please allow 1-2 weeks for your return to be processed.
Returned items must be delivered to us unused and in the condition they were received or may not be eligible for refund. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.